FAQ

Delivery & Timing

We provide registered post delivery at flat rate of $20 for our wine orders irrespective of quantity to Australian addresses.

We do require that you purchase minimum of 6 or multiples of 6 bottles per order.

This delivery service is provided by Australia Post eParcel and we aim to deliver within 5 business days.

Your order can be tracked via the Australia Post site with your tracking ID which is supplied once the order has cleared our internal orders procedure.

Wines are packed in secure, padded packaging and breakages are rare.

If you are not in attendance when delivery is made you can choose to:
1) Have a note left which will allow you to pick up from your local post office
OR
2) Choose to have your parcel left at your property (you can give instructions for this option)
Make your choice by giving instructions on the “Delivery Instruction Section” on the checkout page.

Returns

We want you to be completely satisfied with your order.

We accept returns for damaged / broken wine bottles.

This delivery service is provided by Australia Post eParcel and we aim to deliver within 5 business days.

If Australia Post discover a breakage, they will not deliver the package and return it directly to our storage facility.

If product is delivered in a damaged or tampered state please contact our orders department immediately (within 7 days of delivery):info@stefaniestatewines.com.au

We will investigate the problem and resupply or refund damaged product.

If possible, please take a photo of the damage and email it to us so that we can ensure it does not happen in the future.

Security Measures

Paypal has been chosen to provide bank level security to your online transactions.

Paypal Australia provides an exceptionally high level of security. To find out more please visit: https://www.paypal.com/au

This means that your transaction is directly handled between Paypal and your credit card, the transaction does not occur via our web site code.

Our system ensures that your credit card details are protected from interception during transactions on our website by encrypting all card numbers and customer details.

If you have any further questions about online security of our site, please email us.

Help & Contact

Our team is happy to help with any ordering questions.

If you have made an order please include your order number, or better yet reply to the original order email so that we have all the appropriate details.

If you are yet to make an order and have a general question, please contact us via email or phone.